Kairosafe distributes products manufactured in accordance with current industry standards; guarantees that the products are suitable for the use for which goods of the same type are usually used and that the products possess the declared qualities.
B2B
The Customer can assert the guarantee within 1 year of delivery, provided that the defect has been reported within 8 days of discovery. In the event of a dispute, the Customer is required to give Kairosafe all reasonable information and assistance to enable it to fulfill its contractual obligations.
The reported defect will be subjected to careful verification by Kairosafe or the manufacturer concerned, and the related complaint is accepted only if confirmed by said verification. Kairosafe will make every diligent effort to replace, at its own discretion, with other products of the same quality, those products delivered which are defective. If replacement with the same product is not possible, Kairosafe will refund the Customer the amount paid for the product found to be defective, excluding any further liability of Kairosafe, for any reason.
The following are expressly excluded from the guarantee:
- Products stored or used in a manner inconsistent with or different from the manufacturer's recommendations.
- Flaws or defects resulting from modifications made by the Customer or third parties or from accidental or intentional damage occurring after delivery.
- Defects or malfunctions resulting from incorrect assembly, installation or use of the products or from lack of, insufficient or incorrect maintenance.
- Any installation or repair carried out by personnel not authorized or commissioned by Kairosafe.
B2C
Pursuant to the provisions of the consumer code, products sold to consumers in Italy are guaranteed for two years from delivery against any lack of conformity existing at the time of delivery of the goods.
The legal guarantee operates upon demonstration of the delivery date of the product and only covers defects reported to Kairosafe Srl within two months of discovery of the defect.
In the event of a product defect, the legal guarantee gives the right to restore the conformity of the product through repair or replacement without costs borne by the Customer. The Customer may request, at his choice, the repair or replacement of the product, unless the requested remedy is objectively impossible or excessively onerous compared to the other.
Alternatively, the legal guarantee gives the right to a reduction in the purchase price of the defective product or to termination of the contract if:
- repair and replacement of the product are impossible or excessively expensive
- the seller did not repair or replace it within a reasonable time
- the repair or replacement previously carried out caused significant inconvenience to the Customer.
A minor lack of conformity for which it has not been possible or is excessively burdensome to carry out the remedies of repair or replacement does not give the right to terminate the contract.